Before sending us a Support Request about your netTrekker Features and Tools, you may want to check to see if your question has already been addressed in other Support Center articles using the search box at the top of the page, or in the questions answered below:
A very powerful feature of netTrekker is the ability to save content results in your own personalized portfolio. Detailed instructions on how to save content can be found here.
To learn how to manage folders in your portfolio, including how to share content from your portfolio by moving or copying them, please click here.
You can change your default search result pages by editing your Preferences. To access your Preferences and make changes to the default search results pages, open your User Menu, which is accessed by clicking on the arrow next to your name at the top right of any page. For more information on which setting you can change, click here.
Content results are ordered based on a proprietary algorithm that emphasizes relevance and quality. Relevance is determined primarily by matching keywords, keyword phrases, and site placement taxonomies. Ratings are an important factor in ordering results but not the only factor. In fact, for us, relevance is more important than ratings, For instance, if you want to find content for “Anne Boleyn,” you certainly want to see content specifically about her rather than about Henry VIII (which would contain some information about her), even though the Henry VIII content might be rated higher.
Image thumbnails are located and displayed, with links to those images, as a service to educators and students. We do not own copyrights to these works, and cannot grant any license or permission to use the images. These rights belong to the copyright owners. If the owner of the copyrighted image wishes to have the thumbnail images removed, please submit a Support Request and send us the exact URL of the image.
If your filter is blocking some content results, you can make changes that will solve the problem. The specific piece of content is being blocked based on “established rules” in your content filter. Update your filter to “white list” any content with a referrer from the netTrekker.com domain to allow the next linked content to pass. Some filters accept wildcards, for example, *.nettrekker.com. You may also need to include our dictionary tool (Ultralingua) information to the list. www.ultralingua.com.
If you would like to speak with a representative for more assistance with this, please call Knovation Customer Support toll-free at 1-855-566-8283.
At Knovation, we have developed a sophisticated system to weed dead items from our database. The process involves both automated and human review. Although it is impossible to guarantee perfection, we place a very high priority on delivering quality content results every time.
Occasionally a user finds a piece of content that has gone dead so recently that our process has not yet caught it. If that happens, we encourage you to report the missing content using the “Report a Problem” function found in the Content Details associated with each piece of content.
You can also use the “Report a Problem” function if you think that a piece of content should be removed for some reason other than its being dead. Click the appropriate radio button in the form, and add any details you wish to help us make a judgment about removal.
New web content is created every minute. We value your assistance in maintaining the most current collection of educational digital content. To send us your new content suggestions, please contact us by clicking on the Contact Us link at the bottom of any page, and use the Email Us form to send your suggestions. Be sure to include the complete URL of the site you are suggesting.
Easy access to academic standards for all states is provided through your netTrekker subscription. The standards include the Common Core State Standards, and state-specific academic standards, where they have been created and adopted. Your default state/province is the one where your school or organization is. For more information on accessing and using state standards, please click here.
Wikipedia is an encyclopedia written by its users in over 200 languages worldwide. Contributors collaboratively add and edit Wikipedia content for free and open use to the global community. We include some Wikipedia resources in our database, but realize that some educators do not want students to use them, so we provide two options for users who choose to remove those resources from their content results.
- You can remove Wikipedia content from your individual content results by using the More Search Options feature. Click on More Search Options under the Keyword Search box and select the option to filter out Wikipedia websites. Further information on the use of More Search Options is available here.
- A netTrekker administrator can filter Wikipedia content in Admin Tools for all results from anyone within the school population. Only people who have been designated as netTrekker administrators can use this process. If you are an Admin, click here for detailed instructions on removing Wikipedia resources. It is important to note that this will remove all Wikipedia results from teachers’ and admins’ results, as well as from student search results.