Accessing netTrekker

Before sending us a Support Request about Accessing netTrekker, you may want to check to see if your question has already been addressed below:

Error: The school you selected does not have a current subscription to access netTrekker features
Contact your subscription administrator to verify your school’s subscription. If you are the subscription administrator, please submit a Support Request with the name of the school, district, and state where you are located so that we may assist you.

Error: Username already exists

The username you specified is registered at another school. You need to register a different username. We recommend that each user create a unique account through the online registration process. Usernames may not be duplicated; however, passwords may be repeated. Students, teachers, and parents have the ability to create their own usernames and passwords from the registration page using the registration key that is provided to the subscribing school or district.

To access the registration page, please go to https://school.nettrekker.com and click on Register Now. Instructions on how to register can be found here in the Support Center.

I don't remember my username.

If you do not remember your username, please contact Customer Support toll-free at 1-855-566-8283 between 8 a.m. and 5 p.m. Eastern Time, or use the Support Request form to send us the following information:

  • Name of your school
  • District
  • State
  • Username you have been trying to use

This information will assist us in locating your login information. When you provide us with an email address, you will receive an email with your username and password.

How do I change my password?

You can change your password in your personal profile. To access your profile and make changes to it, click on My Profile in the User Menu drop-down, which is accessed by clicking on the arrow next to your name at the top right of any page. Click on the Change Password link, then enter your new password in the appropriate field. Repeat your new password in the “Re-enter your new password” field for verification. Instructions on how to Edit Your Profile can be found here in the Support Center.

I don't remember my password.

You may reset your password by selecting the Forgot Password link on the login screen and correctly answering your security question.

You may then change or reset password in your personal profile. o access your profile and make changes to it, click on My Profile in the User Menu drop-down, which is accessed by clicking on the arrow next to your name at the top right of any page. Click on the Change Password link, then enter your new password in the appropriate field. Repeat your new password in the “Re-enter your new password” field for verification. Instructions on how to Edit Your Profile can be found here in the Support Center.

Another option is to contact your school’s subscription administrator to reset your password.

I don't remember my password or security answer.

If you don’t remember your password or security answer, please contact Customer Support toll-free at 1-855-566-8283 between 8 a.m. and 5 p.m. Eastern Time, or use the Support Request form to send us the following information:

  • Name of your school
  • District
  • State
  • Username you have been trying to use

This information will assist us in locating your login information. When you provide us with an email address, you will receive an email with your username and password.

You may then change or reset password in your personal profile. o access your profile and make changes to it, click on My Profile in the User Menu drop-down, which is accessed by clicking on the arrow next to your name at the top right of any page. Click on the Change Password link, then enter your new password in the appropriate field. Repeat your new password in the “Re-enter your new password” field for verification. Instructions on how to Edit Your Profile can be found here in the Support Center.

Another option is to contact your school’s subscription administrator to reset your password.

How do I register a username?

We recommend that each user create a unique account through the online registration process. Usernames may not be duplicated; however, passwords may be repeated. Students, teachers, and parents have the ability to create their own usernames and passwords from the registration page using the registration key that is provided to the subscribing school or district.

To access the registration page, please go to https://school.nettrekker.com and click on Register Now. Instructions on how to register can be found here in the Support Center.

How do I rename or delete my username?

Usernames cannot be renamed. Rather than renaming a username, create a new one and have the original one deleted, if desired. Contact your netTrekker subscription administrator to delete a username.

How do I move my username to another school?

Using the Profile feature, you can move your username to another school in the district if your school is part of a district subscription. To access your profile and make changes to it, click on My Profile in the User Menu drop-down, which is accessed by clicking on the arrow next to your name at the top right of any page. Choose your new school from the My Organization list and click Save. Instructions on how to Edit Your Profile can be found here in the Support Center.

If your new school is not in the same district, please submit a Support Request and send the names of your old and new schools, and the state where you are located, along with your username. You will receive an email once your username has been moved to your new school.

How do I create a shared username?

The use of a single shared username is permitted. The netTrekker Administrator may create a shared username. Any username that is shared should have the password Locked by the subscription administrator at your school before it is distributed to students, teachers, or parents.

My school is not listed on the Registration page.

Contract your netTrekker Administrator to verify your school’s subscription. If you are the subscription administrator, please submit a Support Request with the name of the school, district, and state where you are located so that we may assist you.

If your question wasn’t addressed by the Support Center of one of our FAQs listed above, please submit a Support Request using the Support Request online form.

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