Privacy Policy

Your privacy is important to us.

Last revised: December 10, 2018

Welcome! We are excited that you are taking advantage of one of the educational technology tools offered by Knovation, Inc. (hereinafter referred to as the “Product(s)”). We believe very strongly that trust is one of the most important things we can earn from our highly valued users. We commit to developing and preserving this trust by cautiously protecting individual user’s information.

Please read this policy on privacy and security in its entirety to understand how we will collect, use, and disseminate information on our users. This policy addresses the following areas:

  1. Special notice to parents.
  2. What information this site gathers about you.
  3. How Knovation uses this information.
  4. With whom do we share the information we gather?
  5. The security procedures in place to protect your information.
  6. Special conditions related to registration for free trials.
  7. Special conditions related to registration for individual purchases.

If you have questions about this policy, we invite you to email us at or call Customer Service at 855.566.8283.

1. Special notice to parents.

Children of any age are welcome to create an account in the Product(s) if their school is an active subscriber. We are especially sensitive to privacy concerns because of the young age of many of our users. Therefore, any personally identifiable information we ask for and receive from any of our student users is maintained by us in a secure environment and not shared with any third parties, other than authorized personnel at a child’s subscribing school or similar institution. As a result, parents can be assured that Knovation, Inc. and our Products are in full compliance with federal regulations regarding online privacy, most notably the Children’s Online Privacy Protection Act or COPPA. Parents who are interested in more information about their child’s account may email us at or call Customer Service at 855.566.8283.

2. What information our products gather about you.

User Account Information

When you create an account you may optionally enter your first and last name, create your own unique username and password to access the Product(s) in future visits. When creating your account you also provide a password hint. Aside from this, we do not collect any personally identifiable information on our student users. For teacher and administrator level users, we also collect first and last name and username as well as a valid email address.

When creating your username, we recommend not using your name or any portion of it. We also recommend that you carefully protect your password. If unauthorized individuals gain access to your password, they may get access to information you have saved, and they could potentially misuse it or change it without your knowledge. Knovation, Inc. is not responsible for any change or loss of information that occurs under these circumstances. If at any time you think your password has become known to others, we suggest you change it immediately by logging into the Product(s), clicking on your username at the top of the page, and creating a new password.

Usage Information

The Product database tracks information about activity on our site, such as pages viewed and searches made. This activity is collected at both an individual user and aggregate level.

3. How Knovation uses this information.

Usage Information

Knovation, Inc. uses individual and aggregate usage information to enhance our site and services to best meet the needs of our user community. We will analyze this information and consider it when we are designing new or improved features for the Product(s).


In simple terms, a cookie is a small piece of information that websites use to remember information about users. There are two types of cookies: session cookies and persistent cookies. Knovation, Inc.uses session cookies during your Product session to track its duration and to allow the site to function more effectively. Because of the session cookies, we can automatically close your session if no activity has taken place within a certain period of time. This is a security mechanism for you if your personal computer is in a location that is accessible to other people, such as a school classroom or computer lab.

Knovation, Inc. may use persistent cookies in certain instances, depending on the access method used by institutional subscribers. In these instances, the cookies assist our subscribers and us with more accurately tracking usage data by school building. These cookies do not gather information about our individual users, nor can we access, collect, or change any information on those computers through the use of our cookies.

Here’s a table describing the cookies we use:

CookieWhat We Use the Cookie ForApplication
currentlySelectedOrgCodeCurrently selected Organization code (if there are any child organizations).Admin Tools
currentlySelectedOrgNameCurrently selected Organization name (if there are any child organizations).Admin Tools
sourceproductStores the Knovation application product name (netTrekker or icurio).Admin Tools
firstAccessPostMigrationFormer icurio2.0 user governance enabled and login for first time.icurio
ORGIDStores the Organization identifier of the user if remember organization checkbox is selected during IP authentication.netTrekker
cntIdsSelected resources IDs in the Save portfolio dialog.netTrekker
userAuthTypeStores the logged in user’s authentication type (Ex., IP, UPAUTH, WPA).icurio & netTrekker
eduDymUserStores the logged in user’s name. If this is a generic login (EX. IP), Organization name will be stored in this cookie.icurio & netTrekker
requestedPageThe page requested by the user before logging in to the product. Once the user logs in, the user will be taken directly to the requested page.icurio & netTrekker
eduDymSessionIdUser’s login session token. The user will be able to access the products seamlessly until this token expires or it gets cleared from the cookie.icurio & netTrekker
texthelpplayerWhen the user selects TextHelp player ON or OFF, cookie value set as true or false.icurio & netTrekker


From time to time, Knovation may email teacher and administrator level users in order to address specific technical or other product related issues, provide relevant information on product features, or to solicit feedback related to product functionality or other information.

4. With whom do we share the information we gather?

Usage Information

We do not provide any individual usage information to any unaffiliated outside parties. From time to time we may share our aggregated usage or other information with our user community, our subscriber schools, our contracted business partners, and unaffiliated outside parties. This information is valuable for planning and assessing services that are of benefit to our users.

Subscriber Schools’ Access to Information

The Product(s)’ features are only available to users at subscribing schools or similar institutions. Authorized personnel at these institutions may have access to individual usernames and their Product usage. Access to this information is necessary for the sake of understanding how and the extent to which the Product(s) has been used within the institution.

Transfer and Disclosure of Information

Knovation, Inc. reserves the right to transfer any information it collects on this site to a third party in the event of a transfer of all or substantially all of our assets to a third party, provided that the third party agrees to adhere to terms similar to those of this Privacy Policy.

Knovation, Inc. may also disclose any information it collects on this site to protect and defend the right and property of Knovation, Inc. (including enforcing our Terms of Use) or to comply with a court order, subpoena, search warrant, or other legal process.

Except as otherwise provided in this Privacy Policy, Knovation, Inc. will not sell, trade, or disclose to third party any information it collects on this site or obtained from third parties without your consent.

5. The security procedures in place to protect your information.

Knovation, Inc. uses state-of-the-art security technology to protect against access, loss, misuse, or alteration of user information. We have deployed the latest in server, database, backup, and firewall technologies to protect all Product information. All data resides in a tightly controlled and secure data center. This means that information about our users and their use of the Product(s) is not accessible to unauthorized parties.

The Free Trial is a temporary service provided to educators for the purpose of evaluating the Product(s) for a possible purchase. In exchange for this service, we may ask you to provide information that identifies who you are, the institution you are employed by, and how to contact you. Registrants for this service agree that they are providing their personally identifiable information so that Knovation, Inc. can contact them about a possible purchase; and that a cookie will be placed on their computer to assist with identifying them.

In the event Product subscriptions are made available for sale to individual purchasers, the sale of these individual subscriptions may be managed by an authorized Knovation, Inc. business partner. It is necessary for each purchaser to provide personally identifiable information to complete a sales transaction. The collection and use of information captured in the online registration and payment process is described in a separate privacy policy that is available at the point of purchase.